How MedUS Healthcare Boosted AR Efficiency

MedUS Healthcare, a premier travel nurse staffing agency, connects skilled professionals with healthcare facilities across the United States.

As their organization expanded, managing AR became increasingly complex, particularly with a mix of direct healthcare clients and Vendor Management System (VMS) clients.

AR bottlenecks

While AR processes for direct clients were straightforward, managing VMS clients introduced significant challenges. VMS clients generated reverse invoices detailing payment amounts, which Bridgett Crank, the Billing and Payroll Manager, and her team had to reconcile with their internally generated invoices. This manual, error-prone process resulted in several inefficiencies:

• Processing 150+ weekly invoices with inconsistent VMS timelines.
• Prolonged and error-prone dispute resolution.
• A lack of a centralized communication and documentation system.
• Scalable processes were absent, which impacted their cash flow and productivity.

Recognizing that manual methods were unsustainable for their growing operations, MedUS Healthcare sought a purpose-built AR automation solution.

Why they chose Growfin

Growfin stood out for its ability to simplify AR processes and address MedUS Healthcare's unique challenges.

• Efficient invoice management: Enabled the team to track priority invoices and manage documentation seamlessly.
• Centralized communication: Provided a single source of truth for client interactions and correspondence.
• Streamlined dispute resolution: Automated tracking and escalation processes reduced resolution times.
• Customization and support: Tailored features ensured alignment with MedUS Healthcare's specific requirements.

Results that speak for themselves

The results of implementing Growfin were both significant and immediate:

• Improved dispute management: Centralized communication and documentation allowed Bridgett and the team to resolve issues faster and reduce time spent on manual tracking.
• Enhanced operational efficiency: Within months, the team observed measurable improvements in AR and dispute management.

These operational upgrades led to tangible business outcomes:

By adopting Growfin, MedUS Healthcare transformed their AR processes. With streamlined workflows and scalable solutions, they are now well-positioned for sustained growth and financial stability.