Dispute & Escalation Management
Collaborate and resolve
Growfin CRM allows you to not only capture promise-to-pay (PTPs), escalations, disputes and write-offs but also collaborate with other team members and resolve them in an intuitive manner.
Dispute management
Track invoice disputes as tickets and assign it to stakeholders to have clear accountability and faster resolution.
Growfin Escalation = Salesforce Case
Finance can escalate invoices or create disputes from Growfin as cases in Salesforce for the sales rep to resolve.
@mention your colleagues
Simply @mention your colleagues in the disputes or other activity threads to drop a comment tagging them.
Collaborate with context
Having the relevant data where collaboration happens seals the right context into interactions.