How Intercom transformed their Accounts Receivable process

In this webinar, Ashlie Stewart, Head of AR and Billing Ops at Intercom, walks you through the journey of transitioning from a manual to an automated AR process.

About Intercom

Intercom is a leading software company with more than 25,000 organizations across the globe and processes tens of thousands of invoices. 

At such a scale, Intercom’s manual AR Collections process was turning out to be a bottleneck, creating challenges for the finance team to collect efficiently.

Despite using a formidable tech stack that included NetSuite, Zuora and Stripe, Intercom was managing its AR Collections using multiple spreadsheets.

What to expect in this webinar

Learn how Ashlie streamlined the AR collections process, from multiple software tools to one consolidated solution to automate the Accounts Receivable process. 

If you’re dealing with any of the following challenges, you will find this webinar insightful:

• High DSO
• Unsure how to handle delinquent and risky customers
• Unable to get real-time visibility into the status of your AR 
• Sending out AR reminder emails manually
• Multiple teams work together to collect AR but they do not have a much needed shared context
• Hard pressed to find a solution to handling disputes and escalations that happen often